Trust, more than money, makes the world go around.

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June 2021
“The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.” – GENERAL COLIN POWELL


In a recent , I was asked about my experience working for Secretary Powell in the immediate aftermath of 9/11. Leading the international women’s portfolio in the Bush Administration provided me with a unique perspective on trust and leadership at the beginning of the millennium. The importance of trusted leaders has not changed since then, but the kind of leaders the public trusts has changed, possibly as a result of the handling of the pandemic.


The showed an increase in trust across all Australian institutions, especially government, business and NGOs. Increased trust in business spanned almost all sectors; the highest increases were shown in healthcare, energy, telecommunications and financial services. The only sector where trust fell was technology.


Australian employers take note: You are now seen by your teams as one of the most trusted Australian institutions. Over three-quarters of Australians trust their employer over business generally, government or media. This trust is founded on keeping workers safe, regular employee communications, job skills and training programs.


As Nobel-prize winning economist Joseph Stiglitz has said, “It’s trust, more than money, that makes the world go around.” Now that CEOs are one of the most trusted societal leaders in Australia, it is imperative for them to not only preserve that trust, but build upon it through acting with purpose. Two-thirds of Australians believe that CEOs should step in when the government does not to fix societal problems and almost three-quarters believe CEOs should act first rather than waiting for the government to enact change.


All leaders are guided by their values, which are revealed by their actions. In order to continue to build trust, a recent article in the suggests:

  • Articulate your values
  • Embody your stated values
  • Acknowledge any say-do gaps
  • Treat others and their work with dignity
    • Create opportunities for others to shine
    • Be a safe place to fail
  • Balance transparency with discretion
    • Set and keep information boundaries
    • Offer and invite dissent and feedback
  • Build bridges that unify
  • Turn rivals into accomplices
  • Be fascinated by others to create belonging

Going forward in this period of unprecedented uncertainty, AmCham Australia will continue to bring our members and their guests insights into management trends, opportunities to build trust with teams and clients, and other thought leadership on the topic.



Yours sincerely,

April Palmerlee, Chief Executive Officer

American Chamber of Commerce in Australia


I’m delighted to welcome these new members and here are links to their websites:

Member Spotlight

Adam Duker joins AmCham as Director of Research


Dr Adam Asher Duker has joined AmCham as the Director of Research. Adam has nearly two decades of experience in academia, political advocacy, advisory work and advocacy.


American-born, Adam has spent the better part of the last decade in Europe and in Egypt, where he held the Abdulhardi H. Taher Chair – the largest endowed humanities professorship in the Arabic-speaking world – at the American University in Cairo.


He was most recently a research fellow at the University of Waikato (New Zealand), a seasonal lecturer at Alphacrucis College (Sydney), and a professor of history and religion at the American University in Cairo (Egypt). He holds a PhD and an MA from the University of Notre Dame (US), another MA from the University of Arizona, and a BA (summa cum laude) from the University of California, Berkeley.


He has served as an American Cultural Ambassador to Switzerland and Fulbright Fellow in the Obama administration. He has also advised US Senator Ben Sasse on US Middle Eastern policy.


With organisational leadership experience on five continents, he is skilled at fundraising, planning, diplomacy, lectures, and media. He speaks or reads eight languages.


Adam will be supporting AmCham research, committee policy work, fundraising, communications, and other special projects.

Member Spotlight

AmCham Jobs Board


As a member benefit, AmCham members can now advertise vacancies on the AmCham .


To advertise please email the following information to :


Job title, location, link to the job advertisement (your preferred employment agency website or your company website) and the close date for applications.

Member Spotlight

Richard Nunn

CEO | Metlife


Richard Nunn joined MetLife as Chief Executive Officer in May 2019. He has over 30 years' experience in financial services, having held senior leadership positions across the wealth management and banking sectors in Australia and Asia. Prior to MetLife, Richard was CEO of Statewide Super and has held senior roles at NAB, CBA, IOOF and AXA. Richard holds a Bachelor of Business, a Graduate Diploma in Economics, is a Fellow of the Australian Institute of Company Directors and is a graduate of Harvard Business School’s Advanced Management Program. Richard is a director of MetLife Insurance Australia Limited, Pulteney Grammar School and is a member of the Adelaide 36ers Advisory Board.


What is the most rewarding part about your job?

Two things:

Knowing that, at MetLife, we help our customers build a confident financial future and we support them when they are most in need. Every time we pay a claim, someone is able to cover the costs of recovering from a major illness, or a family is able to grieve for a loved one without worrying about paying bills, or a young person can take the time they need to recover from a mental illness before returning to work. It’s this noble purpose that motivates me and I find incredibly rewarding.


I’ve been very fortunate to be able to work with good people and help them develop and grow through their career. Seeing them reach their full potential and playing a small part in enabling that is really rewarding for me.


What’s your personal motto that helps you power through obstacles?

“If you sit on the fence you miss out”. An old boss many years ago said this to me when I was hesitating over a difficult decision, avoiding making a call on something. I’m still guided by this advice. The life insurance sector is going through significant change at the moment, and it could be easy to just sit back and see what happens. But we need to advocate on behalf of our customers every day, so they don’t miss out.


Best advice you ever received?

We have two ears, two eyes and one mouth – use them in that proportion.


What book are you reading now?

I’m one of those who reads multiple books at the same time. I have a stack on my bedside table. I’ve recently finished two books which I really enjoyed.

The first is Tim Fischer’s (former deputy PM) Steam Australia: Locomotives that galvanised the nation which is a fascinating historical account of the great tapestry of transport weaved by steam across our country and how this galvanised the Australian economy.

The second is Ellis Rowan: A Life in Pictures by Christine Morton-Evans. It’s about the life and times of Ellis Rowan, an Australian artist and botanical illustrator who lived in Victorian times. She’s perhaps one of the greatest natural history artists, whose work contributed greatly to the knowledge of our country’s flora and fauna.


If you could only have three apps on your smartphone, which would you pick?

“WhatsApp” – this is critical for keeping me connected with the MetLife team.


“Units Plus” – It does all the conversions such as temperature, currency, time etc a very useful app.


It’s a toss-up between “AFL Live” and “Cricket Australia Live”. It depends on season – “AFL Live” for winter and “Cricket Australia Live” in the summer so I can get the scores.

Company Spotlight

Austal USA hosts christening ceremony for the future USS Canberra



Austal USA hosted the christening ceremony for the future USS Canberra (LCS 30) Independence-variant littoral combat ship here today. Canberra is the 15th LCS designed and constructed by Austal USA and the second U.S. Navy ship to be named after the Australian capital.


“Today, just 16 years after Austal USA joined the U.S. defence industrial base, the company is hosting its 15th littoral combat ship christening - LCS 30, a ship proudly named after the capital of Australia and yet another symbol of the great ties between our two countries,” stated Austal USA Interim President Rusty Murdaugh in his address to the audience at the ceremony.


The ship’s sponsor, Australian Senator and Foreign Minister Marise Payne, attended the ship’s keel-laying ceremony in Mobile early last year.


Network News

The Queen's Birthday 2021 Honours List was announced by the Governor-General on 14 June. AmCham is pleased to see so many individuals from AmCham Member Companies on this year’s list and we congratulate them all.


Australian National University

  • Emeritus Professor Kurt Lambeck AC, Professor of Geophysics
  • Jim Williams AO, Emeritus Professor, Department of Electronic Materials Engineering
  • Professor Peter Yu AM, Vice-President (First Nations)
  • Emeritus Professor Toni Makkai AM, College of Arts and Social Sciences
  • Honorary Professor Jennifer Firman AM, ANU Medical School
  • Professor George Wilson AM, Fenner School of Environment and Society
  • Distinguished Honorary Professor Diane Bell AO, College of Asia and the Pacific
  • Dr Louise Baker OAM, Senior Lecturer, Rural Clinical School
  • Roxanne Missingham OAM, University Librarian


Flinders University

  • Professor Philip Edmund Aylward AO, Interventional Cardiology


Queensland Performing Arts Centre (QPAC)

  • John George Kotzas AM, Chief Executive


Sky News

  • Peta Credlin AO, Political Commentator


University of Adelaide

  • Professor Peter Mark Bartold AM, Dentistry
  • Dr Patrick Toby Hewlett Coates AO, Professor of Medicine - Renal Transplantation
  • Professor Donald William Howie AO, Head of Discipline
  • Emeritus Professor Barbara Jean Santich AM, History
  • Dr Victor Roy Squires AM, former Dean of the Faculty of Natural Resource Management


University of Melbourne

  • Professor Ute Roesnner AM, Head of School of Biosciences
  • Professor Ian Freckelton AO QC, Professorial Fellow, Victorian Bar, Co-Director of Studies, Health and Medical Law
  • Emeritus Professor Jaynie Anderson AM, Art History, School of Culture and Communication


University of Sydney

  • Emeritus Professor Adrian Bauman AC, Public Health, Sydney School of Public Health
  • Adjunct Professor Dr Evans Lagudah AO, School of Life and Environmental Sciences
  • Clinical Professor Carol Anne Pollock AO, Professor Medicine, Northern Clinical School, Kolling Institute of Medical Research
  • Professor Richard Anthony Scolyer AO, Conjoint Professor, FMH Translational Research Collective, Co-Medical Director, Melanoma Institute Australia
  • Professor Anne Twomey AO, Professor of Constitutional Law
  • Professor John Connell AM, University of Sydney’s School of Geosciences
  • Dr Bidda Jones AM, Honorary Associate, Sydney School of Veterinary Science
  • Associate Professor Richard Maxwell Zuber AM, Academic Director of the Clinical Skills Hubs
  • Associate Professor Gary Fred Sholler AM, Clinical Associate Professor Paediatrics & Child Health, Children's Hospital
  • Dr Judith Nancy Yates Honorary Associate Professor AM, School of Economics


University of Technology Sydney

  • Clinical Professor Michael John McDaniel AO, Pro-Vice-Chancellor (Indigenous Leadership And Engagement


University of Queensland

  • Dr Sarah Kelly OAM, Associate Professor in Law and Marketing
  • Professor Claire Jackson AM, Director of the Centre for Health System Reform and Integration, Director of the Primary Care Clinical Unit.
  • Emeritus Professor David Carter AM, School of Communication and Arts
  • Médy Hassan OAM, Advisory Board Member and Industry Fellow at the Queensland Brain Institute
  • Dr John Jell AM, Honorary Professor, School of Earth and Environmental Sciences


If you have received an Honour, or know of anyone from an AmCham Member Company who has, please send their name and any information to .

Network News

AmCham QLD Governor Wayne Gerard named Queensland Chief Entrepreneur

Office of the Queensland Chief Entrepreneur


The role of Queensland’s Chief Entrepreneur makes a significant impact to the innovation and entrepreneurial ecosystem in Queensland.


The Chief Entrepreneur is the flag-bearer for innovation and entrepreneurship in Queensland. From helping founders take their first steps to get their business off the ground, to working with government and industry to identify valuable problems that can be solved with innovation, to connecting talent to companies and creating a supportive environment.


CEO and Co-Founder of RedEye, Wayne Gerard has been appointed as Queensland’s fourth Chief Entrepreneur. Since 2012, he has been a key leader in Queensland’s innovation ecosystem after founding his tech company.


Introducing BDO’s Manufacturing Resilience Review



BDO has recently launched their new Manufacturing Resilience Review. This easy-to-use tool helps manufacturing businesses to assess their key risks, identify their potential impacts and drive outcomes to improve operational resilience.


If you, like many Australian manufacturers, find a lack of resources is a major barrier to your strategic planning, this short review will help you to identify your key priorities and create a plan to achieve your objectives. You can also invite colleagues to contribute to the review for richer information, benchmark your organisation’s insights against other manufacturers, and drive actionable results.


Burke & Associates Lawyers join AmCham on the Innovation Tour to Adelaide

Burke & Associates Lawyers


As lawyers with expertise in working with clients in the medical, healthcare and life sciences industries, Burke & Associates recognise that the only constant is change. The firm was honoured to be part of the recent AmCham Trade Mission in thriving Adelaide where they witnessed an unsurpassed level of health and science acceleration and innovation for the future of Australians in partnership with our US colleagues. If you’re looking for a legal partner to support your business endeavours in Australia or the US please reach out to or on 03 9288 8588.


For those of you who were unable to attend,

Acclime consolidates its expansion to Australia with the rebranding of CoSec Corporate Services



Acclime, the premier corporate services provider in Asia, has announced that its Australian subsidiary, CoSec Corporate Services, has completed its integration into the Acclime group of companies. Following the acquisition by Acclime earlier this year, CoSec Corporate Services has now fully rebranded to Acclime Australia. In addition to its presence in nine key Asian jurisdictions and a European sales office in the Netherlands, Acclime’s footprint now extends into Australia, with additional sales offices in San Francisco and Denver in the United States of America.


HeForShe Report



In support of the UN-led movement, the global marketing agency conducted an international survey on Gen Z to reveal sentiment and expectations around workplace inclusivity. The findings reveal that 66% of Gen Z say that company values matter most to them, with just 1 in 5 willing to work for a company that doesn’t share their values. This report indicates the importance of value and diversity programs in the workplace, with gender and race being in the top 5 priorities for this generation. Additionally, from a global perspective Gen Z reported they felt the most important quality of a CEO was driving innovation, whilst in Australia empathy and fairness were highest in priority. It seems young Australians too believe in a ‘fair go’.


“The next generation are quickly moving into the workforce, and they want to be heard” said Chris Lewis, CEO of LEWIS. “It’s clear that Gen Z prioritise values above all else- companies that don’t understand or reflect that will find themselves struggling to attract and retain the best talent.”


Read the full report and learn more about the HeForShe movement .

Confirmation hearing for Ambassador Dan Kritenbrink

US Senate Committee on Foreign Relations



Last week the Senate Foreign Relations Committee held its confirmation hearing for Ambassador Dan Kritenbrink as the next US Assistant Secretary of State for East Asia and Pacific. His prepared statement is below, and the hearing can be .


Chairman Menendez, Ranking Member Risch, and Members of the Committee thank you for the opportunity to appear before you today. I am deeply grateful to President Biden, Vice President Harris, and Secretary Blinken for their confidence in me. I want to thank my wife Nami, children Mia and Joe, my parents Don and Joyce, and sisters Kay and Nancy, for their love and support.


It would be the honor of a lifetime to serve as Assistant Secretary of State for East Asian and Pacific Affairs, a region in which I have been engaged for 24 out of my 27 years in the Foreign Service. If confirmed, I look forward to consulting closely with the Senate.


President Biden and Secretary Blinken have placed diplomacy at the center of U.S. foreign policy and emphasized the centrality of a free and open Indo-Pacific to the security and prosperity of the American people. If confirmed, I would focus on the following six priorities.


Network News

Meeting Incentive at The Langham Melbourne

The Langham Melbourne


Meet at Melbourne’s premier luxury hotel, The Langham Melbourne and receive 5% off the master bill and privileges of your choice.


For further information and bookings please

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