AmCham UQ Business School Insight Series:
THE FUTURE OF DIGITAL
Digital transformation has been on the agenda of organisations for years and
2018-2020 is predicted to be a crucial time for leaders to plan for and implement it
across industries. Amongst senior executives, there’s widespread recognition that
the role of digital technology is shifting - from driving marginal efficiency to being a
catalyst of innovation and disruption.
Panel of Speakers:
Panel discussion facilitated by Kristin Devitt, Managing Director, KDPR
- Dr Nicole Hartley, MBA Director, UQ Business School
- Jason Yu, Director of Strategy & Innovation ANZ, AT&T
- Donna Vinci, Group Executive, Enterprise Solutions, Bank of Queensland (BOQ)
- Brad Milliken, Partner, Deloitte Digital
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Dr Nicole Hartley | MBA Director
UQ Business School
Dr Nicole Hartley is a research academic with the UQ Business School. Nicole’s career as an academic has spanned 14 years at institutions in both Sydney and Queensland. Her teaching expertise is in advertising, marketing strategy, digital media and consumer behaviour. Her specific research interests include service technology, virtualised services, customer-brand relationships, message framing, new media and service innovation. Nicole’s current research agenda focuses upon exploring customer perceptions of the advent of technology and various forms of disruption in the delivery of services. This research is currently focused within the education, tourism and health industries.
Further to this, Nicole works closely with companies within the Brisbane technology start-up and social enterprise scene to advise on marketing advertising strategies to launch new-to-market technology-based products and services both nationally and globally.
Prior to her academic career, Nicole was employed as Marketing Manager/Director for various corporations within the tourism, education and communication industries both in Australia and in the UK.
Jason Yu | Director of Strategy & Innovation
AT&T Australia and New Zealand
Jason as the Director of Strategy and Innovation closely engages with customers on the “Art of the Possible”. Helping to solve client business problems through AT&T’s Innovation program by leveraging AT&T people, processes, platforms and Innovation Centers to deliver unique solutions.
Jason joined AT&T Australia back in 2005 and since then has helped boost AT&T’s profile in the region with his broad experience and knowledge in technology, network integration and business development. As part of his role, Jason illustrates to customers how AT&T can deliver them industry competitive advantages in enabling their organisation to evolve into an innovative market leading digital business.
Jason is an experienced Executive, Consultant and Architect who understands the international marketplace well and the business challenges multinational corporations face in many key areas of business development. One of his key strengths is translating and bringing together an organisation’s goals and technology initiatives in offering the best customised solution designs by AT&T.
Jason holds a Bachelor of Engineering (Telecommunication) and a Master’s in Business Management from Swinburne University of Technology in Melbourne Australia. Jason offers over 20 years of experience in the IT and Telecommunications industry designing complex network and adjacent solutions for transformational changes for organisations.
Donna Vinci | Group Executive, Enterprise Solutions
Bank of Queensland
Donna Vinci joined BOQ as Group Executive Enterprise Solutions in July 2015 and leads the Bank’s Operations, Enterprise Program Office and Information Technology teams. Donna’s extensive experience in operations, risk management and technology, and her track record of delivering digital disruption and transformation projects for major financial services organisations globally will enable her to play a key role in BOQ’s own transformation as it continues to digitise its business and customer experience. Donna joined BOQ from IAG where she was Group General Manager, Group Digital and Group CIO, prior to that, she was Chief Operations and Information Officer of Westpac’s Institutional Bank for four and half years. Donna has also held many executive management roles at Citigroup over a span of fifteen years, including Regional CIO and Global Head of Technology Risk Management and held other senior management roles at Potter Warburg and was a Director at Country Natwest.
Bank of Queensland (BOQ) is one of Australia’s leading regional banks. We’re also among the few still not owned by one of the big banks. This means we are completely independent, while still offering a genuine alternative to anyone looking for a full range of personal banking services.
We pride ourselves on building long-term customer relationships that are based on mutual respect and understanding. We have more than 250 branches across Australia, and in each and every one of them you’ll find us really getting to know our customers and recognizing the things they need, rather than selling them things they don’t. It’s how we’ve been doing business since 1874.
We’ve created simple, easy-to-understand banking products to help support our customers’ financial needs. We offer a range of these products and services to individuals, as well as businesses.
Technology is something we love to embrace, especially when it’s used to help our customers and get to know them better.
We’re one of the top 100 companies ranked by market capitalization on the Australian Securities Exchange and are regulated by the Australian Prudential Regulation Authority as an Authorized Deposit-taking Institution.
But most importantly, every day, we work hard to prove that it’s possible to love a bank.
Our Businesses: Retail Banking, Business Banking, Digital Bank, Insurance, Financial Markets
Our Brands: Bank of Queensland (BOQ), Virgin Money, St Andrews Insurance, BOQF (Equipment Fiance), BOQS (Specialist Banking)
Brad Milliken, Partner
Brad is Queensland’s Deloitte Digital Practice Lead, responsible for management of the business, leading a team of 45+ digital consultants including strategists, UX designers, engineers, project managers, business analysts and account directors. Brad is the Lead Engagement Partner across a number of Financial Services and Consumer Business clients and specialising in digital business transformation.
Brad specialises in leading digital transformation strategy and implementation in large corporations. Brad focuses in financial services and consumer business, while also launching new digital products within traditional businesses in other sectors. At heart, Brad is a new technology innovator and early adopter with a passion for designing and delivering services that get used by millions of people everyday.
Brad’s experience covers strategy, customer led design, digital transformation implementation and realisation of benefits through effective transition to operations. These are typically major customer facing technology programmes across a wide range of customer technologies requiring complex integration, involving high transaction volumes and specialist security standards.
Aside from his expertise on digital business transformation, Brad is a trusted advisor to C-level executives and boards through his role as Deloittes’ National Lead for the exponential technology agenda. This agenda is responsible for understanding the emerging exponential technologies and educating and advising our clients on how they can harness these technologies to disrupt their business.
Over the last 11 years Brad has worked with a number of well known organisations on their digital transformation programmes including: BBC, ITV, British Telecom, Phonographic Performance Limited, Radiotelevisione Italiana, Radio Television Hong Kong, EA Games, RACQ, Flight Centre, QBE, AGA, Queensland Super, Andrew Lloyd Webber's Really Useful Group and BG group to name a few.
Kristin Devitt, Managing Director
Kristin has forged a successful career spanning more than 20 years as a broadcast journalist and communications strategist, and since founding KDPR in 2003, has become a trusted advisor to leaders in business, government and the professions on all aspects of communication.
Kristin is well known for her strategic nous and ability to problem solve and build brands and she loves working with decision-makers who are prepared to think outside the box on communications strategy. Her investment in the success of her clients has allowed her to build long-lasting, trusted relationships with some of Queensland’s most influential individuals and organisations.
Change management, place making, launches, mergers, advocacy, reputation, digital presence and creative development are her particular areas of interest. Highly skilled in reputation management and crisis communications, Kristin is also in-demand as a media trainer and public speaking coach, and is a regular guest speaker, facilitator and MC at Brisbane business and fundraising events, and a regular panelist on ABC Radio Brisbane.
The Office of Women (Queensland) named Kristin as one of ten women in the 1990s to have contributed in a significant way to Queensland as part of the Q150 celebrations. She has held several Board and Committee roles including Women in Media Queensland, La Boite Theatre Company, the National Board of the Public Relations Institute of Australia (PRIA) and Australia-Israel Chamber of Commerce Qld (AICC).
Kristin is a champion for change, particularly on the subject of gender equality, and is an outspoken advocate for the empowerment of women.
|A 142-year Transformation Journey
By Steve Stine, AT&T Communications Chief Data Officer | September 04, 2018
At 142 years and counting it’s an exciting time at AT&T. Transformation is not new as we have over a century of experience with disruptive change. Since becoming Chief Data Officer of AT&T Communications’ first Chief Data Office (CDO) a year ago, I’ve seen great collaboration and innovation driving transformation at unprecedented speed.
Let’s begin with the data. We see more than 220 petabytes of data cross our network every average business day. That’s a lot of data – and it’s grown exponentially in the last few years. As technology advances, the volume and speed of data continues to increase and it’s no longer about gathering information, it’s about doing something with it. We’re turning that data into new solutions that empower our employees and operations with capability that will provide benefit where it matters most, our customers...read more.
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