Global Citizens: Driving the Future of Experience

Panel Event with Adobe, Digital Transformation Agency of Australia & Western Sydney University

 
Governments everywhere recognise that the ‘citizen-centric’ bar is rising fast, and that leveraging data intelligently is indeed the silver bullet that delivers services in a way that not only meets -- but far exceeds -- customer expectations.  So what is holding government back and can the private sector further incentivise this uptake? 

A panel which includes; Adobe’s Asia-Pacific President Paul Robson: Gavin Slater, Chief Executive Officer, Digital Transformation Agency of Australia; and Angelo Kourtis, Vice-President for People and Advancement, Western Sydney University will dive into the latest trends in government and enterprise approaches to creating a new generation of consumer experience. 


About the Panellists:

Paul Robson, Adobe’s Asia-Pacific President

Paul believes the Asia Pacific region is the most exciting and dynamic place in the world to do business. As the leader of Adobe Asia Pacific, Paul advises brands on digital transformation, and how they can put customer experience at the centre of everything they do to drive business growth. Paul is passionate about the role technology can play in delivering amazing experiences, especially in emerging markets where mobile is almost ubiquitous.
Paul is a graduate of the Australian Institute of Company Directors, he holds a Diploma in Market Research, a Bachelor of Commerce in Marketing, a Graduate Diploma in International Business and has attended executive courses at institutions including the Haas School of Business at UC Berkley, INSEAD and the Australian Graduate School of Management.




Gavin Slater, Chief Executive Officer, Digital Transformation Agency of Australia

Gavin Slater has been the Chief Executive Officer of the Australian Government’s Digital Transformation Agency since 1 May, 2017. The agency’s role is to accelerate the digital transformation of government.
Prior to this, Gavin spent 30 years in the private sector working in Financial Services. He was a member, for a period of 7 years, of the Group Executive Team of National Australia Bank, a top five ASX listed multinational company.  He was also a Director of the Bank of New Zealand for a period of five years.
Gavin has a proven track record in delivering large scale transformation in response to digital disruption and changing customer preferences.
Gavin is chair of the Very Special Kids Foundation, which promotes the profile and activities of the Very Special Kids hospice in Victoria.
He is a keen athlete and competes regularly in triathlons, and has completed two ironman events.




Angelo Kourtis, Vice-President for People and Advancement, Western Sydney University

Angelo Kourtis is transforming the narrative of universities. 

Universities, in his view, must create Citizen Scholars. Such graduates are equipped to challenge established attitudes and paradigms, which inhibit, rather than advance, the human condition - these include racism, gender inequity, income inequality and ideologies that diminish human potential.

Angelo’s contrarian thinking underpins both his professional journey but also the evolution of Western Sydney University in its recent acclaimed rebranding. The award-winning “Unlimited” brand films embody the virtue of the Citizen Scholar and received international acclaim, including the Silver Lion award at the Cannes Lions Festival, Gold Pencil at the British D&AD, Gold & Best of Show at the Asia Spikes Awards.

He also founded the world-first Academy program. Redefining future-facing education it was awarded the most innovative education program in Australia, 3 years after its inception.

Dr. Catriona Wallace, Founder & CEO, Flamingo AI

Dr. Catriona Wallace is one of the world’s most-cited experts on the future of customer experience, Artificial Intelligence and Bot strategy.

Dr. Wallace is the Founder & CEO of Flamingo AI, an Artificial Intelligence and Machine Learning company that provides Cognitive Virtual Assistants, helping financial services companies guide customers through sales and service journeys, improving online sales conversion rates and customer experience. Flamingo AI is the second only women-led (CEO & Chair) business ever to list on the ASX (FGO).

Based in NYC and Sydney, she is a highly awarded business person having been inducted into the Australian Business Woman’s Hall of Fame - honoured with Advance Australia’s top prize for Technology & Innovation for Australian’s working abroad, winning Telstra Business Awards and is a Springboard Enterprises Women Entrepreneur’s program alumni.