Exclusive AmCham Event with Ron Kaufman
New York Times Best Selling Author, Ron Kaufman will have an exclusive conversation with AmCham’s business community.
The Executive Spin on Service
Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. How can companies ensure their dollars are going toward an effective approach that makes a lasting difference in building consumer loyalty and longer term, more valuable relationships?
When it comes down to it, successful customer service is not only delivered by client-facing employees. Sustainable service excellence is sourced from and delivered by a company’s service culture. Dive into a discussion with Ron Kaufman on the topic of service excellence and how a stronger culture of service can contribute to a more enhanced and effective organization.
After three decades of helping clients from a wide spectrum of industries, Ron Kaufman understands that the only sustainable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
• Gain cross-industry insights for improving service performance
• Explore proven methodologies to build sustainable service culture
• Take home actionable ideas from senior peers’ experience
• Network with leaders from other industries and organizations
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.
He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.
Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and service leadership have been featured in Harvard Business Review.
Gain insights from Ron’s clients portfolio including Suncorp, Optus, General Motors, Federal Express, Citibank, Microsoft, Globe Telecom, Singapore Airlines, ExxonMobil – and the ROIs achieved from enhancing their customer experience strategies.
Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization. He is a graduate of Brown University, USA with studies in France, London and Berkeley. He is a professional member of the Author’s Guild, Global Speakers Federation, recipient of a Lifetime Achievement Award from the Asia Speakers Association, and is an inducted member of the Ultimate Frisbee Hall of Fame.
Light refreshments to be served
In Conjunction with